30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, PLG refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For quality-related issues, please see below.

Process:

• Buyer must provide sufficient proof of purchase
• PLG must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that PLG needs to have returned, warranties on those replacements are voided if the wrong item is returned to PLG or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through PLG.
• Sales invoice
• Dated sales receipt from PLG that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Anker quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products
• Purchases from unauthorized resellers